Refund policy

We want you to be happy with our products and services. If you have any questions or concerns about your order, please reach out to us using our Contact Us page and we’ll work with you to make it right.

Return Policy

We do not accept returns on hatching eggs or live poultry. We cannot under any circumstances take back any birds once they leave our farm. Other unopened and unused items can be returned within seven days for a refund. You are responsible for any return shipping costs if applicable. Please reach out to us using our Contact Us page if you need to request a return.

Refund Policy

Refunds for live chick orders will only be issued if chicks are dead upon arrival. A photo of deceased chicks must be sent within 1 hour of picking up from your local Post Office.

We will never ship any chicks that don’t appear to be strong and healthy. It is your responsibility to pick up your chicks quickly when they arrive at the post office. We cannot issue a refund to you if you fail to pick up your chicks quickly after arrival.

We will issue a refund for new and unused items returned within 7 days. We will not accept returns for opened or used items. Please reach out to us using our Contact Us page if you need to request a return.